Return Policy Page

1. Refund/Return Request

 

Subject to compliance with this Refund and Return Policy and Terms of Service, buyers may apply for a return and /or refund before the AliExpress Guarantee Period stipulated in the Terms of Service expires.

 

AliExpress Guarantee is a service provided by AliExpress to assist users in resolving potential disputes during transactions. Users can resolve disagreements privately before, during, or after using the service, or seek assistance from relevant local authorities.

 

2. Return Request

 

/or return only in the following circumstances :

 

The buyer has not received the goods;

 

The goods were damaged or defective upon delivery;

 

The seller shipped items that did not conform to the agreed specifications (such as size, color, etc.);

 

The product is significantly different from the seller's description;

 

The buyer and seller reached an agreement privately (the seller needs to confirm the agreement with AliExpress ).

 

👉Buyers must submit their applications through the AliExpress app.

 

👉Return requests should be processed within 10 calendar days of submission.

 

If a buyer has initiated legal proceedings against a seller, they can provide AliExpress with the relevant formal notification and request the platform to temporarily freeze the transaction funds until the final ruling. Whether to continue freezing the funds is AliExpress's sole decision.

 

3. Preferred Seller Rights

 

If you are a preferred seller, AliExpress will notify you in writing to join the program.

 

If you do not wish to participate, you should notify AliExpress in writing.

 

Otherwise, it will be considered as acceptance of this policy and continued participation.

 

AliExpress reserves the right to suspend or cancel the preferred seller status at any time.

 

👉For approved refunds/returns:

 

Preferred sellers must cooperate in implementation

 

The platform will notify you via email and arrange for the return of the goods.

 

👉If the seller does not provide a local return address or refuses to accept the package:

 

The platform has the right to handle goods

 

The seller is deemed to have waived their rights to the goods.

 

👉Sellers must confirm receipt of the returned goods within 7 days.

Otherwise, it shall be deemed received and no further dispute shall be raised.

 

👉The platform may also decide not to return returned goods to the seller.

 

👉If the refund/return is refused:

The goods will be returned to the buyer.

 

👉Sellers can file an appeal, but:

 

The platform's decision is final.

 

The seller may not file any further lawsuits or claims.

 

4. Rights of Ordinary Sellers

 

Regular sellers refer to sellers who are not sellers on the marketplace or sellers who are not preferred sellers.

 

The process is as follows:

 

The platform will notify the seller after receiving the buyer's application.

 

The seller must reply within the specified time.

 

No reply is considered as no objection.

 

The platform will make its own decision based on the circumstances of both parties.

 

5. Requirements for Returned Goods

 

To ensure a smooth return, the buyer must:

 

Keep the product in its original state

 

Includes all accessories and gifts

 

👉It is recommended to take photos as evidence when receiving the goods.

 

6. Responsibility for shipping costs

 

The different situations are as follows:

 

✔️ Seller's responsibility (quality issues/wrong item shipped)

 

Seller's responsibility:

 

Shipping costs

 

Return shipping fee

 

✔️ Buyer's responsibility (personal reasons)

 

Seller's consent required

 

Buyer bears return shipping costs

 

✔️ Dispute Situation

 

AliExpress will determine the responsible party .

 

👉Even if the buyer uses a free shipping coupon , the seller is still required to pay the shipping cost if the responsibility lies with the seller.

 

7. Refund

 

Refunds will be processed after the seller confirms receipt of the returned goods.

 

If the seller does not reply, the platform can issue a refund directly.

 

Refund method:

 

Original payment method (bank card or account)

 

8. Communication between buyer and seller

 

AliExpress encourages users to report any issues they encounter:

👉Prioritize communicating with the other party to resolve the issue.

 

because:

 

The platform is merely a medium of exchange.

 

For product issues, please contact the seller directly.